Cycle shoes with SPD cleats are required for all cycling classes. Cycle shoes are available to rent for for $3. Your first rental will be free. Close toed shoes are required for GRIT and Hip Hop Club Classes.
All uforia studios classes have a 10 minute late policy. If you’re more than 10 minutes late to class you won’t be able to join as missing the warm up could put you at an increased risk for physical injury. Safety and injury prevention are important to us. Furthermore, the 10-minute late policy also prevents disruptions during class for clients and uforia Rockstars. Clients on the waitlist for a full class will be admitted exactly at the 10 minute mark to fill spots left by no-shows.
If you’re on the waitlist, please keep an eye on your email. If time allows, we will notify you when you’ve moved off the waitlist. We have a 10 minute late policy for our classes. If a client is more than 10 minutes late, clients waiting in person on the waitlist may take the open spots. If you’re standing by at the studio to see if there will be room in a class and there is an open spot, you will need to be ready to jump into class exactly 5 minutes after the class has begun.
We have a 8 hour cancellation policy for all our classes. If you need to cancel, please cancel at least 8 hours before your scheduled class. Once your class is canceled, it will be returned to your account for later use. If you don’t cancel with at least 8 hours advanced notice, you will loose the class from your account, package, or membership.
For All Access Members, you are allowed 3 Late Canceled Classes and 1 No Show Class a month. After that, All Access Members will be charged $25 for each Late Cancel or No Show class.
You can cancel your classes online.
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If you have unused classes from class packs or vouchers, and you're not sure if they have expired, please email us!. We will let you know the status of your pack or voucher and assist you the best way possible.
Palo Alto: Hit the link to our contact form & choose “Palo Alto Studio”
Nob Hill: Hit the link to our contact form & choose “Nob Hill Studio”
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